Security & Surveillance Mission Statement
Do not accept complacency as a standard
- Be Aware
- Be Observant
- Be Proactive
Security
JOSE LOPEZ
WHP Security Site Manager
x7163
[email protected]
QUINTON ANDREWS
LB Security Site Manager
x8743
[email protected]
MICHAEL FLORES
VQ Security Site Manager
x1400
[email protected]
What is LiveSafe? The LiveSafe application is the newest two-way communication tool for Security AND you! This mobile application will give the control to you to report incidents, suspicious situations, risk management/safety issues, or an emergency such as a fire to your respective Security Dispatch Centers for immediate response, investigation and mitigation. This application will allow you to attach photos, videos, and even audio to better document the issues that you are reporting.
Using LiveSafe, Security will be able to notify team members of any urgent messages and/or to warn of possible hazards, etc. on property or even before arriving to property using geo fence technology. Other features include an information section on emergency procedures, AED locations and much more; a safety map that will show where some incidents have occurred as well as specific helpful locations at each property that will be coming soon. This will help enhance the Security and Safety of our properties, team members, and our guests.
Blue Phones
Currently at Vee Quiva and Wild Horse Pass Locations on all garage levels.
Risk
The Risk Management Department manages all insurance services and programs for GRGE. Risk Management also manages COVID-19, please see (https://teamworks.gilariver.casino/covid-19-information-resources/ ) for more information.
These insurance benefits include Property Liability, General Liability, Workers’ Compensation and related insurance products. This includes the operation of a comprehensive risk management program that contributes to the health, safety & protection of team members and patrons.
JACQUELINE MITCHELL
Risk and Loss Control Manager
x7323
[email protected]
CHARLES ANDERSON
Fire Systems/Safety Manager
x7353
[email protected]
CHANTEL PLASENCIO
Workers Compensation & Health Manager
x7211
[email protected]
SHAWNEE KISTO
Risk Administrator
x7366
[email protected]
SERA AH QUIN
Risk Administrator
x7354
[email protected]
Patron injuries
Notify Security immediately. Let guest know help is on the way.
Team Member injuries
Must contact security for a report.
Safety Training
Available in UKG under “UKG Pro Learning”. If you cannot locate a safety training, please contact Jimmy Walker at EXT. 1572.
Notify your Supervisor or email Jacqueline Mitchell, Risk and Loss Control Manager or Charles Anderson, Fire Systems/Safety Manager.
Notify your Supervisor and report to Security immediately. If medical care is needed you will be transported to our Occupational Provider.
Contact Security immediately for medical assistance. You will be asked to complete a witness statement and return it to Security.
Contact Jacqueline Mitchell, Risk and Loss Control Manager via email. Open LiveSafe mobile app and report the concern under Safety Hazard.
Please reference to the Evacuation map for each property.
Surveillance
The Surveillance Department is dedicated to providing diligent observations and reporting to protect team members, guests, vendors and gaming assets. We maintain effective and proactive communications with all GRGE departments, regulatory agencies, and law enforcement entities to meet common and efficient objectives. We strive to train and keep our team up to date on latest gaming trends and best practices to better protect and enhance the overall integrity of operations while providing a fun-positive atmosphere for our team.
TERRI J LEWIS
Corporate Director of Surveillance
x7169
[email protected]
TEARSA TREE
LB Site Manager
x8763
[email protected]
CRYSTAL RODRIGUEZ
WHP Site Manager
x7171
[email protected]
DAVID BARNES
VQ Site Manager
x1579
[email protected]